What is language interpreting and translation? Pass on this information when referring them to other health professionals. Record a patient’s language and interpreting needs in their healthcare record. Visual content like images and diagrams may be more helpful when a person has low health literacy.Īutomated online translating systems or services such as Google Translate should be avoided in healthcare settings as there is no assurance of the quality of the translations. Check this before offering translated written materials. Not everyone can read or write in their preferred language or have the level of literacy required to understand health related written information. It is inappropriate to use children as interpreters.Īn interpreter should be present in all situations where there are concerns about child safety or gender-based violence. allow family members and friends to attend appointments and support the patient (emotionally and with decision-making) without the added pressure of needing to interpret.minimise safeguarding risk (for example for victims of human trafficking, where the trafficker may introduce themselves as family member or friend and speak on behalf of the patient).minimise legal risk of misinterpretation of important clinical information (for example informed consent to undergo clinical treatments and procedures).ensure accuracy and impartiality of interpreting.Working with professional interpreters will: Where language is a problem in discussing health matters, NHS England and NHS Scotland guidance stipulate that a professional interpreter should always be offered, rather than using family or friends to interpret. They may be reluctant to request or accept professional interpreting and translation services due to fear of costs, inconvenience, or concerns about confidentiality. It has been shown to improve safety with respect to diagnosis and prescription.Ī person with good conversational fluency in English may not be able to understand, discuss or read health-related information proficiently in English. Working with language interpreters and translators can reduce communication barriers between practitioner and patient. Language is very important to providing optimal patient care. Language translation is the conversion of one written language into another. Language interpreting is the conversion of one spoken language into another. This includes arrangements to meet patients’ communication needs in languages other than English. General Medical Council guidance states that all possible efforts must be made to ensure effective communication with patients.
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